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The City's transition to new utility billing software has caused delays in delivery of utility bills to customers.

Utility Billing WILL NOT be assessing any penalties or late fees, nor will any payments be reflected as late, during this transition period.

For more information, please visit us at billing.amarillo.gov or by phone at 806-378-3030.

Contact Information

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Utility Billing Department:
Fax: 806-378-3026
Email: waterbill@amarillo.gov
Physical address: 601 S. Buchanan
City Hall, Room 102
Amarillo, TX 79105-1971
Mailing address:

City of Amarillo
Utility Billing Department
PO Box 100
Amarillo, Texas

TO REQUEST AN EMERGENCY TURN OFF FOR A LEAK:  
806-378-6828
For after-hours emergency: 806-378-3019
     
To pay your bill by phone with Visa, Mastercard or bank account: 806-576-1932
     
To start new service, to transfer service to another address, to final service or to ask a question about your bill: 806-378-3030