City of Amarillo, TX
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Utility Billing Contact Information
- Phone: 806-378-3030
- Email: waterbill@amarillo.gov
- Chat: Click here to chat with an Agent
- In Person: 601 S. Buchanan
- Mailing Address:
City of Amarillo
Utility Billing Department
PO Box 100, Amarillo, Texas 79105
Need to pay your Utility Bill?
Click here for information about PayAMA — online payment portal.
How do I see and manage my utilities/water bill?
Customers receive a utility bill monthly that includes water bill usage and billing. The City of Amarillo is encouraging customers to sign up for our online payment portal — PayAMA. View bills, see usage, and pay your bill all through the one easy-to-use portal. There are a variety of digital options for paying and if you sign up for paperless billing, you will receive a $10 credit on your next utility bill.
The Utility Billing Department has an important update for utility customers regarding the processing of delinquent accounts dating back to 2019. Addressing these overdue accounts is crucial to ensuring the integrity of our billing system and maintaining fair practices for all customers.
We understand the importance of clear communication and assistance during this process. If you have questions or concerns about your account, please refer to the FAQs below for more information on how to proceed. Our team is here to support you through this process, and you can always reach us directly at 806-378-3030 for further assistance.
Have a water emergency?
Request an emergency turn off:
806-378-6828
For after-hours emergency:
806-378-3019