You can pay your water bill online through our PayAMA portal with debit or credit card, by phone at 806-576-1932, in person at City Hall, by mail, or with check or money order using the 24-hour night depository at the south entrance of City Hall.  Additional details can be found on the Utility Billing site. 

Make a one-time payment or setup reoccurring payments.

Click here utilize our PayAMA — online payment portal. 

Pay-by-Phone

806-576-1932

In Person

By Mail

Amarillo, Texas 79105

No cash please
Available 24 hours a day
South entrance of City Hall

Drive Through

Local Payment Locations

• Western Union: $1.00 fee added at these locations:
• Amarillo National Bank
• United Supermarkets
• Fiesta Foods
• Taylor Furniture
• Mr. Payroll located inside selected Toot’n Totum Stores

Checking Account Draft

A draft form can be filled and voided check must be attached.

All customers will need to fill out an application available here: 2turniton.com

You can also make a request via email at waterbill@amarillo.gov or contact us by phone at 806-378-3030.

We may request a copy of the lease or deed for the property depending on the status of that address.

You will need to verify your name and social for the account and provide a forwarding address. We process all finals for the following day.

Click here to fill out the Final/Transfer Service form.

 See below for a sample of a utility bill. Bills are available online via PayAMA (with registration) or as a paper version mailed directly to the main account holder.

Click here to view the Water and Sewer rates as of 10/1/2024.

• You will need to verify the last four of your social to make any changes to the account.
• In order for a person to be added to an active account they can not have an outstanding bill.
• Once you are added as a secondary on an account you will still be responsible for the bill.

• 10% late fee is accessed if a payment is 3 days late.
• 10% late fee and $25 fee is accessed if a payment is 60 days late.
• 10% late fee and a $25 fee is accessed along with a $25 pull fee if a payment is 93 days late

• If your oldest bill is 90 days late the city will put a door tag on your door, and you will need to pay by the date provided on tag to prevent any interruption of services.
• If you are unable to pay the full amount, we can give you the minimum amount to avoid the pull or if you are eligible, we can set you up on a payment plan.

• If your service is shut off, the full past due amount will be required to get the water back on. You will need to make the payment before 3pm Monday-Thursday and by 4:30pm on Friday.
• If the full balance can’t be made, we will then require half. There will be a 25.00 service fee to reconnect the meter.

If you have a high or unusual bill, contact the Utility Billing department at 806-378-3030 or email at waterbill@amarillo.gov. You can also come to our office at 601 S. Buchanan St.

Once you notify us, we will send out a meter verification. If the customer has a new digital meter we can research and pull the data from the system.

Once we get the results, if the reading is normal, we can offer you a high consumption adjustment. You will only be eligible for this once every two years.

A representative will respond with results.

• The meter reader may have been unable to reach the meter for reading due to obstructions.
• Extreme weather issues like rain or snow may have prevented a reading.
• While auditing accounts before billing the city may have noted unusual usage numbers and deferred to estimating the average for the account.

• Staff will determine what is behind based on our Utility calendar.
• Once the payment plan is 60 days behind it will be removed and added back on to the account.

• Payment plans CANNOT be set up if they have a returned payment.
• If a customer pays the full amount of the return and the fee in office with cash or money order, we will allow them to set up a payment arrangement for the remaining amount. 

If a leak is detected there may be a possible leak adjustment once the problem is fixed and if you qualify for the adjustment.

• Leak must result in consumption of more than 50,000 gallons over the customer’s 12-month average.
• Customer must provide documentation of leak repair. (Plumber receipt, or receipt where customer bought the part to repair leak.)
• If all requirements are met a leak adjustment may be allowed for the two highest bills. Only one adjustment will be allowed every two years.