PayAMA is managed by the Utility Billing Department. Their mission is to provide accurate and timely billing to customers with the highest regard for public satisfaction.
Receive a $10 ONE-TIME BILL credit when you sign up to go paperless!
Benefits of PayAMA
- Quick to register
- See your bills online
- Link your digital wallet using
- Make a quick payment without registering
- CONTACT INFORMATION
- waterbill@amarillo.gov
- 806-378-3030
- Chat with an Agent
-
Mailing Address:
City of Amarillo
Utility Billing Department
PO Box 100
Amarillo, TX 79105 -
In-Person
Amarillo City Hall
601 S Buchanan St
Amarillo, TX 79101
Utility Billing FAqs
How do I pay a Utility Bill?
You can pay your water bill online through our PayAMA portal, by phone at 806-576-1932, in person at City Hall, by mail, or with check or money order using the 24-hour night depository at the south entrance of City Hall. Additional details can be found on the Utility Billing site.
Make a one-time payment or setup reoccurring payments.
Click here utilize our PayAMA — online payment portal.
Pay-by-Phone
806-576-1932
In Person
601 S. Buchanan
By Mail
Amarillo, Texas 79105
No cash please
Available 24 hours a day
South entrance of City Hall
Drive Through
Local Payment Locations
- Western Union: $1.00 fee added at these locations:
- Amarillo National Bank
- United Supermarkets
- Fiesta Foods
- Taylor Furniture
- Mr. Payroll located inside selected Toot’n Totum Stores
Checking Account Draft
A draft form can be filled and voided check must be attached.
How do I start a new service?
All customers will need to fill out an application available here: 2turniton.com
You can also make a request via email at waterbill@amarillo.gov or contact us by phone at 806-378-3030.
We may request a copy of the lease or deed for the property depending on the status of that address.
What do I need to close/final services at an address?
You will need to verify your name and social for the account and provide a forwarding address. We process all finals for the following day.
How do I transfer services to another address?
To transfer your Utility Billing service you will need to fill out the Final/Transfer Service form.
- You will need to verify name and last four of social for any changes to be made to your account.
- We do require the current address to be in good standing or current.
- We may require the lease or deed for new property depending on the status of the address.
What does my bill look like?
Bills are available online via PayAMA (with registration) or as a paper version mailed directly to the main account holder.
What are the water & sewer rates?
You’re charged a minimum monthly fee based on your meter size, which includes the first 3,000 gallons of water. If you use more than 3,000 gallons, you’ll pay an additional amount per thousand gallons, with rates increasing the more you use. The rates are higher if you’re outside the city limits.
What is the Drainage fee?
The drainage fee is a fee assessed to all property owners that allow the City to maintain all systems that convey rainwater to playa lakes or receiving streams. Some examples would be the curb & gutters, storm sewer pipes, drainage ditches, inlet boxes, playa lakes, street sweeping, and playa lake pumps.
How do I add someone to my account?
Note: Only the main account holder has access to account information.
Your customer account information is confidential under state law. If you would like to authorize the City of Amarillo to disclose your customer account information, Complete the Account Disclosure Request form to add them as an authorized user. The form can be mailed, emailed, or returned to the Utility Department located at City Hall.
- You will need to verify the last four of your social to make any changes to the account.
- In order for a person to be added to an active account they can not have an outstanding bill.
- Once you are added as a secondary on an account you will still be responsible for the bill.
Why do I have penalties on my account?
- 10% late fee is accessed if a payment is 3 days late.
- 10% late fee and $25 fee is accessed if a payment is 60 days late.
- 10% late fee and a $25 fee is accessed along with a $25 pull fee if a payment is 93 days late
Why did I receive a pink tag on my door?
- If your oldest bill is 90 days late the city will put a door tag on your door, and you will need to pay by the date provided on tag to prevent any interruption of services.
- If you are unable to pay the full amount, we can give you the minimum amount to avoid the pull or if you are eligible, we can set you up on a payment plan.
What should I do if I receive a notice about a delinquent account?
Contact our Utility Billing department at 806-378-3030 to resolve the issue. If you have questions or need a copy of the bill, you can also reach out to us at this number.
How do I get my water service restored once disconnected?
- If your service is shut off, the full past due amount will be required to get the water back on. You will need to make the payment before 3pm Monday-Thursday and by 4:30pm on Friday.
- If the full balance can’t be made, we will then require half. There will be a 25.00 service fee to reconnect the meter.
What should I do if I receive an unusually high bill or want to dispute the usage amount?
If you have a high or unusual bill, contact the Utility Billing department at 806-378-3030 or email at waterbill@amarillo.gov. You can also come to our office at 601 S. Buchanan St.
Once you notify us, we will send out a meter verification. If the customer has a new digital meter we can research and pull the data from the system.
Once we get the results, if the reading is normal, we can offer you a high consumption adjustment. You will only be eligible for this once every two years.
A representative will respond with results.
Can I dispute the outstanding balance on my utility account?
Contact our Utility Billing department at 806-378-3030 to resolve the issue and to discuss any concerns or disputes about your account.
I am experiencing financial difficulties. Is there help with utility bills?
Yes, we offer payment assistance programs. Call us at 806-378-3030 to discuss available options tailored to your situation.
Can I qualify for a payment plan if I have been disconnected?
If a meter is removed, we can offer a payment plan to restore services with a down payment of half of the balance and remaining balance will be put on a payment plan.
What if I can not pay my payment plan amount?
- Staff will determine what is behind based on our Utility calendar.
- Once the payment plan is 60 days behind it will be removed and added back on to the account.
Why am I receiving notice for a utility bill from 2019 - 2022?
Due to various issues, including COVID and staffing, we’re now addressing past-due accounts.
If my payment did not go through (was returned), can I set up a payment plan?
- Payment plans CANNOT be set up if they have a returned payment.
- If a customer pays the full amount of the return and the fee in office with cash or money order, we will allow them to set up a payment arrangement for the remaining amount.
What does an estimated reading mean?
- The meter reader may have been unable to reach the meter for reading due to obstructions.
- Extreme weather issues like rain or snow may have prevented a reading.
- While auditing accounts before billing the city may have noted unusual usage numbers and deferred to estimating the average for the account.
What if I have a leak at my residential property?
If a leak is detected there may be a possible leak adjustment once the problem is fixed and if you qualify for the adjustment.
- Leak must result in consumption of more than 50,000 gallons over the customer’s 12-month average.
- Customer must provide documentation of leak repair. (Plumber receipt, or receipt where customer bought the part to repair leak.)
- If all requirements are met a leak adjustment may be allowed for the two highest bills. Only one adjustment will be allowed every two years.
What if I have a leak on a commercial account?
Commercial leak adjustments are for sewer only and do not require a specific length of time for service history. If a customer has had a full leak adjustment in the past two years or does not qualify for a leak adjustment, a representative then can do a high consumption adjustment. This is allowed every year for two billing periods.