Even without service, an old cell phone can still call 9-1-1. Make sure either the battery is removed, or the phone is not charged before letting a child practice with it.

• Stay on the line to inform the call taker a response is not needed.
• This will prevent an unnecessary use of first responder resources.

• If you do hang up, call back on the non-emergency line, and explain the error to the call taker.
• If you don’t immediately call back on the non-emergency line, the call taker will call you back to find out if you need help.

We will ask questions specific to your call. This may include descriptions of people, places, vehicles, and the location of anyone involved.

Stay calm and try to remember as many details as possible. Answer the questions the best you can and stay on the line until directed otherwise.

Call takers ask questions to determine the appropriate response. They initiate immediate communication with the response team(s) and continue to ask questions throughout the call, sending information in real time as they gather more details.

Text 9-1-1 especially when making a voice call would put you in danger.

If you are unable to speak or hear, text the important information and location.

Call if you can, text if you can’t.

Yes! 9-1-1 can communicate through TDD/TTY accessibility as well as text to 9-1-1.

Check with your local emergency services about registering your TTY.

• Look around you. Describe the buildings, mile markers, exit numbers.
• If inside a building and it’s safe to do so, go outside and look for the address on the front of the house or mailbox.
• Look for the street signs at the end of the block.
• If you can’t go outside, look around for mail or magazines that might have the address on it.
• Tell us the last fixed location (landmark/building) you remember seeing and about how far away from it you are.

We have limited 9-1-1 lines, so we want to keep them available for emergencies.

Call the non-emergency line at 806-378-3038.

If you have a general question for the City of Amarillo, call 806-378-3000.

Call the non-emergency line at 806-378-3038.

Call takers are capable of handling many calls concurrently, prioritizing them as they go. Higher priority (life or death) calls must be completed first as they have a more immediate need for emergency services.

For non-emergencies, call 806-378-3038.