Utility Billing software has changed to a new user software. As of February 18, 2019, all customers currently using Bill Trust will need to re-enroll for electronic payment services in the new utility bill payment software which will require your new account number. New account numbers will be in your billing statement or can be obtained from the Utility Billing department.

For additional information about the upcoming changes please visit us at or by phone at 806-378-3030.

Office of Public Communications and Community Engagement

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The City of Amarillo wants to be accessible and responsive to its citizens.

The Office of Public Communications and Community Engagement is responsible for marketing the City’s services and programs in creative and innovative ways that appeal to the needs of its citizens, making it easy for everyone to be informed, involved, and up-to-date on the work of our City government. In addition to communicating with the general public and business community, the Public Communications and Community Engagement office serves as the initial City contact liaison for all media inquiries, along with select public or community resident inquiries, questions, and concerns about City issues, operations, programs, and services.

The Amarillo Police and Fire departments have separate Public Information Officers that serve in a similar capacity.