Departments

Water Utilities

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The Water Utilities Mission is to continuously supply exceptional water, sewer, and environmental services to our customers safely and efficiently while supporting the City's high quality of life now, and in the future. This is accomplished through innovative employees demonstrating teamwork, commitment, and outstanding customer service.

The Director of Utilities Office provides leadership, administration, and management for the following divisions:

◼ Water Production

◼ Water Distribution & Wastewater Collection

◼ Water Reclamation

◼ Environmental Laboratory

 

Need to Pay your Utility Bill?

Click here for Utility bill payment information.

or click  here for Utility Billing's online payment portal.

Pay Now Button

Basics of Amarillo Water

Drinking water, also commonly known as potable water, can be sourced from a river, lake, or in many cases from an aquifer or a water well.

  • The City of Amarillo's water supply comes from two sources:
    • A system of city wells drawing water from the Ogallala Aquifer
    • Canadian River Municipal Water Authority (CRMWA) provides well- water and water from Lake Meredith.
  • There are approximately 75,000 water meters in Amarillo for homes and various businesses.

The city tracks daily usage along with setting daily usage goals. Click each link below for details and data for the City of Amarillo. 

 ◼ Daily Usage Goal

◼ Daily Usage Data

 

Water Utilities General Contact Information:

24/7 Water and Sewer Emergency Line: 806-378-6824

To apply for Water and Sewer Taps: 806-378-6948

 

Water Utilities Divisions Contact Information

Director of Utilities Office
Water Production
Water Distribution / Wastewater Collection
Wastewater Treatment
Environmental Lab

Water Utilities FAQs

What services does Amarillo Water Utilities provide?
What facilities does Amarillo Water Utilities maintain?
How do I report a main break?
Looking to apply for a water tap?
Where does the water supplied by Amarillo Water Utilities come from?
How is the daily water usage monitored, and what are the goals?
What should I do in case of a water or sewer emergency?
How is the quality of drinking water ensured by Amarillo Water Utilities?
Who do I call if my water is brown?
What environmental initiatives or conservation programs does Amarillo Water Utilities promote?
Who do I contact to set up water service or billing questions?
My sewer backed up into my house.

 

Helpful Links

Click each link below for more information.

◼ Outside City Limits Service

◼ Water Quality/Consumer Confidence Reports

◼ Septic Haulers

◼ TCEQ Backflow Test Ordinance

◼ TCEQ Backflow Form

◼ Water Conservation Program Resolution

◼ Drought Contingency Plan

 

  EDC Logo

Do at least one thing a day to save water.
Even if the saving are small, every drop counts.