City of Amarillo, TX
Home MenuPassenger Code of Conduct
Your safety and comfort are our top priorities. To ensure a positive experience for all passengers, on any of our transportation vehicles, passengers are expected to follow these basic rules.
Pay Your Fare
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Pay your fare/show pass when you board.
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Passes are non-refundable and non-transferable — do not lend, give away, or sell passes.
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One Fare, One Seat — ensure your carry-ons do not take up an additional seat space.
Stay Seated and Stay Awake
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Passengers must remain seated and awake.
No Distractions
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Do not distract the driver or bother fellow passengers.
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Noncompliance can result in service suspension.
No Smoking or Vaping
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All types of smoking/vaping are strictly prohibited on or within 50 feet of buses, bus shelters, and transit facilities.
Everyone Deserves an Enjoyable Ride
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Seating at the front is reserved for seniors and customers with disabilities.
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Use personal listening devices and make sure only you can hear your device.
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Be mindful of your conversations, limit phone calls, and use a very low voice if necessary, to ensure a peaceful ride.
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Avoid profanity and derogatory statements; unruly behavior can result in service suspension and/or a 30-day suspension of riding privileges.
Keep it Clean
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Keep the bus clean.
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Remove belongings, keep feet off seats, and do not block aisles or seats with personal items.
- Take your refuse with you and dispose of it correctly in trash containers.
Clothing and Shoes Required
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Passengers must be fully clothed and be wearing shoes. Riders with a lack of clothes and/or footwear will be refused service.
No Eating or Drinking
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Do not consume food, alcohol, or drinks.
Pet Guidelines
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Yes, pets are welcome if they are in carriers or muzzled and leashed. Service animals are welcome.
Prohibited Items
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Passengers are prohibited from bringing hazardous items onboard. This includes certain items like lithium cells or batteries, gas-powered scooters, car or motorcycle batteries, gasoline/fuel containers, and knives.
We appreciate your cooperation in maintaining a safe and enjoyable transit environment for everyone.
Revised as of January 2024