Passenger Code of Conduct

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Your safety and comfort are our top priorities. To ensure a positive experience for all passengers, on any of our transportation vehicles, passengers are expected to follow these basic rules.

Pay Your Fare

  • Pay your fare/show pass when you board.

  • Passes are non-refundable and non-transferable — do not lend, give away, or sell passes.

  • One Fare, One Seat — ensure your carry-ons do not take up an additional seat space.

Stay Seated and Stay Awake

  • Passengers must remain seated and awake.

No Distractions

  • Do not distract the driver or bother fellow passengers.

  • Noncompliance can result in service suspension.

No Smoking or Vaping

  • All types of smoking/vaping are strictly prohibited on or within 50 feet of buses, bus shelters, and transit facilities.

Everyone Deserves an Enjoyable Ride

  • Seating at the front is reserved for seniors and customers with disabilities.

  • Use personal listening devices and make sure only you can hear your device.

  • Be mindful of your conversations, limit phone calls, and use a very low voice if necessary, to ensure a peaceful ride.

  • Avoid profanity and derogatory statements; unruly behavior can result in service suspension and/or a 30-day suspension of riding privileges.

Keep it Clean

  • Keep the bus clean.

  • Remove belongings, keep feet off seats, and do not block aisles or seats with personal items.

  • Take your refuse with you and dispose of it correctly in trash containers.

Clothing and Shoes Required

  • Passengers must be fully clothed and be wearing shoes. Riders with a lack of clothes and/or footwear will be refused service.

No Eating or Drinking

  • Do not consume food, alcohol, or drinks.

Pet Guidelines

  • Yes, pets are welcome if they are in carriers or muzzled and leashed. Service animals are welcome. 

Prohibited Items

  • Passengers are prohibited from bringing hazardous items onboard. This includes certain items like lithium cells or batteries, gas-powered scooters, car or motorcycle batteries, gasoline/fuel containers, and knives.

 

We appreciate your cooperation in maintaining a safe and enjoyable transit environment for everyone.

Revised as of January 2024