Water Utilities is replacing water meters throughout the City of Amarillo to upgrade to digital meters. The new meters will operate with the best technology currently available to provide more water use data to the city and its residents.
- CONTACT INFORMATION
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To apply for Water & Sewer Taps:
806-378-6948 -
24/7 Water & Sewer Emergency Line:
806-378-6824 -
Simms Municipal Building
808 S Buchanan St
Amarillo, TX 79101
When will I get a new meter?
For the new water meter and installation, there will be no added charges.
The city will complete the replacement of all meters by end of the year 2025, as equipment is available and weather permitting. Meter replacement will take place between 8 am and 5 pm, Monday through Friday.
The schedule of notifications includes:
- A postcard mailed to customers prior to installation.
- Signs placed in the alleys where installation work is occurring.
- Day of: Utiliuse staff will be in your neighborhood with clearly labeled vehicles and uniforms.
Who do I contact if I have questions?
Contact the City of Amarillo Customer Service at 806-378-3030 or waterbill@amarillo.gov.
water Meter Upgrade Map
See the Meter Upgrade Installation Map for areas scheduled for digital meter upgrades.
water meter upgrade faqs
How is this project being funded?
The water meter upgrade project is wholly or partially funded with a $29.5 million loan (with a $1 million loan forgiveness) from the State Revolving Fund through the EPA. The state agency administering the State Revolving Fund program is the Texas Water Development Board.
What is Advanced Metering Infrastructure (AMI)?
You may hear us talk about Advanced Metering Infrastructure, or AMI, when referring to the new meters. This is the latest technology, which collects water usage data from water meters remotely through receivers we install throughout the city. Each meter is a smart meter that sends data to our database multiple times a day.
Will current City of Amarillo staffing change?
All current water meter staffing will be maintained at the current levels but staff will be utilized for other critical drinking water functions.
How does digital meter technology benefit me?
The new digital meters will provide the highest level of accuracy of your home’s water use, and you will in the future have more access to your data.
Do I need to prepare for the installation of the new meter?
The City of Amarillo requests that all residents take the following actions to prepare for meter installation.
- Remove objects and vehicles that may obstruct access to the water meter.
- If the meter is located within a fenced area that contains animals, secure the animals.
- Refrain from using water during installation.
How will the meter installation affect my business operations?
The installer, Utiliuse, will contact each business’s management to schedule an appointment for the installation of the digital water meter to limit the impact of water service disruption. While some business water meters may be outside, some are located inside the building so the installer will need access to the inside of the business. Installation needs will be assessed for each business and reviewed with management prior to the work being completed.
Will my water be turned off to install the new meter?
Yes, your water will be turned off during the replacement of your meter, which takes 20-30 minutes.
Will my water bill increase in cost?
There is the potential that water usage was not fully registering on your old meter. Older meters lose accuracy as they age. All new meters are tested to ensure they meet American Waterworks Association guidelines and specs to ensure the highest level of accuracy.
If you are concerned with an increase in the registered consumption noted on your bill, contact the city at 806-378-3030 or waterbill@amarillo.gov.
How will I know when my digital meter is installed?
When you see the yard signs in your neighborhoods and alleys announcing the installation, work will be completed within a week.
What will my next bill look like?
After your digital meter is installed, your next bill will show water consumption readings from both meters — one from the old meter that was removed and one from the newly installed digital meter.
We will photograph your old meter’s reading when it is disconnected to ensure our records are accurate.
There will be no changes to your billing schedule.
Will I be charged for this meter upgrade?
For the new meter and installation, there will be no added charges.