To provide accurate, timely, and transparent utility billing services to our community, ensuring fair rates and efficient resource management while promoting environmental stewardship and customer satisfaction.
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access and pay your City of Amarillo utility bill online
Have a water emergency?
To request an emergency water turn off call 806-378-6828
For an after-hours water emergency call 806-378-3019
- CONTACT INFORMATION
- waterbill@amarillo.gov
- 806-378-3030
- Chat with an Agent
-
Mailing Address:
City of Amarillo
Utility Billing Department
PO Box 100
Amarillo, TX 79105 -
In-Person
Amarillo City Hall
623 S Johnson St
Suite 1200
Amarillo, TX 79101
An Important Update for Utility Billing Customers
The Utility Billing Department has an important update for utility customers regarding the processing of delinquent accounts dating back to 2019. Addressing these overdue accounts is crucial to ensuring the integrity of our billing system and maintaining fair practices for all customers.
We understand the importance of clear communication and assistance during this process. Our team is
here to support you through this process, and you can always reach us directly at 806-378-3030 for further
assistance.