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The City has completed the transition to the new utility billing software.

Utility Billing will be resuming normal billing practices with bills due in May 2019. Please refer to the back of your utility bill for more information on our billing practices.

For more information, please visit us at billing.amarillo.gov or by phone at 806-378-3030.

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Chat with Service Specialist

Live Chat

Chat live with a service representative beginning October 8th. Chat will be available during office hours Monday - Friday 8:00a.m to 5:00pm. 

You will be able to:

  • Transfer services from one address to another.
  • Final service

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New Service

Customers are required to:

  • Fill out an application for service
  • Sign a service contract
  • Pay a security deposit for water, sewer, and/or solid waste disposal accounts

To establish service:

In Person: 601 S. Buchanan
Room 102


Hours
8:00 a.m. and 5:00 p.m.
Monday thru Friday

By Phone:  806-378-3030
By Mail: Complete the Application for Service

 

Mail the form along with your payment (do not send cash) for the required Security Deposit to:

City of Amarillo
Utility Billing Department
P.O. Box 100
Amarillo TX 79105-0100

IMPORTANT: Please provide a daytime telephone number so we can reach you should we have any questions about your application.

Online: www.2turniton.com

Security Deposit

The Amarillo Municipal Code requires a utility security deposit from each customer before service is established. For residential service a minimum deposit of fifty dollars ($50.00) is required. For commercial service a sum equal to twice the average monthly billing is required. The deposit will be applied to the customer’s final bill when services are discontinued.  A one-time service charge fee of twenty-five dollars ($25.00) will be added to the first months bill.

Please note: Commercial applicants need to call our office at (806) 378-3030 for the deposit amount.