Returned Payment Policy

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General

If you believe you had a payment returned you may call 806-378-6252 to speak with the cashiers.

  • All returned payments will be charged a non-negotiable $30 return fee.
  • Returned payments must be paid with:
    • cash, money order, or cashier’s check within the Utility Billing office. (No personal checks or credit/debit cards)
  • Customers are mailed a notice that gives three (3) business days from the date on that notice, to take care of the returned item.

Failure

Failure to take care of the returned payment by the due date on the notice will result in the following actions:

  • The customer’s meter will be disconnected
    •  $25 disconnect fee will be added to the returned payment.
  • A door tag is left to notify customer that they have three (3) business days to take care of returned item or the meter will be pulled on the date listed on the door tag.
    • If the customer fails to make a payment by the due date on the door tag, the meter will be pulled.
    • If the meter is pulled additional fees will be added to the returned payment
      • $30 return check fee
      • $25 disconnect fee
      • $25 meter pull fee in order to reset the meter
      • $25 reconnect fee which will go on customer’s next month’s bill.

Reconnects will not be done after 4pm Monday – Thursday or after 5pm on Friday


Multiple Returned Payments

Three (3) or more returned items:

  • Customer will be removed from online payment service, pay by phone service, and Western Union access, until the customer goes six (6) months without being disconnected.
  • Customer will need to request to be put back on these services with the cashier supervisor in the Utility Billing Department.

Five (5) or more return items in a twelve (12) month period:

  • Customer will go to a cash only status for a twenty-four (24) month period.
  • Customer will need to request to be taken off of "Cash Only" status with the cashier supervisor in the Utility Billing Department after the twenty-four (24) month period.