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The City's transition to new utility billing software has caused delays in delivery of utility bills to customers.

Utility Billing WILL NOT be assessing any penalties or late fees, nor will any payments be reflected as late, during this transition period.

For more information, please visit us at billing.amarillo.gov or by phone at 806-378-3030.

New Utility Billing Account Information

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The new utility bill payment software will require you to know your new account number and customer number (CID). You have four options to obtain this information.

Best Option: On your next billing cycle, you will receive your new billing statement. The format of this billing statement will look like the example below. Your account number and customer number (CID) can be obtained from your new billing statement. Your account number is the seven digits to the left of the dash, and your customer number (CID) is the eight digits to the right of the dash.

Please note that during this transition period, no late fees will be assessed.

SampleBill

Second Best Option: You can chat with a live representative.

Option 3: You can contact the Utility Billing department at 806-378-3030. Please be advised that call wait times may be long.

Option 4: You can go in person to City Hall, 601 S Buchanan St, Amarillo TX 79101, to receive assistance in setting up your online account.

For additional information about the upcoming changes please visit us at billing.amarillo.gov or by phone at 806-378-3030.