To provide accurate, timely, and transparent utility billing services to our community, ensuring fair rates and efficient resource management while promoting environmental stewardship and customer satisfaction.
access and pay your City of Amarillo utility bill online
Have a water emergency?
To request an emergency water turn off during office hours, call 806-378-3030
For an after-hours water emergency, call 806-378-3019
- CONTACT INFORMATION
- waterbill@amarillo.gov
- 806-378-3030
- Chat with an Agent
-
Mailing Address:
City of Amarillo
Utility Billing Department
PO Box 100
Amarillo, TX 79105 -
In-Person
Amarillo City Hall
623 S Johnson St
Suite 1200
Amarillo, TX 79101
A New Utility Billing Experience Is Coming
The City of Amarillo is upgrading to a new utility billing system launching spring 2026. This new platform is designed to better support our customers and make it easier to manage utility services.
New System Benefits
- Easier access to account and billing information
- Water usage data
- Flexible payment features and scheduling
- Customer service enhancements
There will be no change to your current utility service.
We appreciate your patience as we prepare for this upgrade and look forward to delivering an improved utility billing experience for the Amarillo community. Additional details will be available in the coming weeks.