Utility Billing software has changed to a new user software. As of February 18, 2019, all customers currently using Bill Trust will need to re-enroll for electronic payment services in the new utility bill payment software which will require your new account number. New account numbers will be in your billing statement or can be obtained from the Utility Billing department.

For additional information about the upcoming changes please visit us at or by phone at 806-378-3030.


Press Enter to show all options, press Tab go to next option

Amarillo Emergency Communications Center 

The Amarillo Emergency Communications Center (AECC) began operations on October 27, 2009. At that time, the City of Amarillo and Northwest Texas Hospital consolidated all dispatch functions for police, fire, animal control and emergency medical services. Making it one unified communications center. 

AECC is the Public Safety Answering Point (PSAP) for the City of Amarillo which means that all 911 calls originating inside the city are answered at the Center.



Our Mission Statement

We are the first of the first responders.

We embody excellence and professionalism,

treating each person with empathy and respect.

We serve as a vital link to responders and those in need,

understanding that our actions change lives.