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The City has completed the transition to the new utility billing software.

Utility Billing will be resuming normal billing practices with bills due in May 2019. Please refer to the back of your utility bill for more information on our billing practices.

For more information, please visit us at billing.amarillo.gov or by phone at 806-378-3030.

Levels of Violation

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Level A Violations

  • Failure to sample, monitor, or report on an isolated or infrequent basis.
  • Minor sampling, monitoring, or reporting deficiencies on an isolated or infrequent basis.
  • Failure to report effluent violation, or slug discharge with no known effect on an isolated or infrequent basis.

Level B Violations

  • Failure to report or notify with response more than 10 calendar days but less than 20 calendar days past due.
  • Exceeding permit or ordinance limits by less than 20% on an isolated or infrequent basis with no known detrimental effects.
  • Slug loads on an isolated or infrequent basis with no known detrimental effects.
  • Unauthorized discharge, one time only, with no known detrimental effect.

Level C Violations

  • Failure to report, or notify with reports more than 20 calendar days and less than 30 calendar days past due.
  • Any reporting deficiencies uncorrected for two reporting periods.
  • Exceeding permit or ordinance limits by less than 20% twice in a six month period.
  • Slug loads with no known detrimental effects twice in a six month period.
  • Failure to sample or monitor, missing 20% or less of the required actions.

Level D Violations

  • Failure to report, or notify with reports 30 or more calendar days past due.
  • Failure to sample or monitor, missing more than 20% of the required actions.
  • Unauthorized discharge, with no known detrimental effect, two or more times in a six month period.
  • Any reporting deficiencies uncorrected for 3 or more reporting periods.
  • Any discharge which meets the definition of significant noncompliance.
  • Harassment or attempted bribery of any city employee in the performance of his/her official duties.
  • Tampering with any sampling or monitoring equipment.
  • Intentional dilution of waste stream.

Level E Violations

  • Any unauthorized discharge which alone, or in combination with other discharges, causes interference, pass-through, other environmental damage, or causes the POTW to violate its permit limits.
  • Any unauthorized discharge which alone, or in combination with other discharges, causes danger to human health.
  • Failure to comply with terms of any Level D Administrative Order.
  • Falsification.