Frenquently Asked Questions

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Frequently Asked Questions

I have an after-hours water/sewer emergency! Who should I call?
  • 24/7 water/sewer dispatch: 806-378-6824

What number do I call for a water leak or a main break?                                                     

  • 24/7 water/sewer dispatch: 806-378-6824

I need to set up new service/transfer water bill onto my name. Who do I call?

  • Utility Billing Department: 806-378-3030

I have a billing question-- who do I call?

  • Utility Billing Department: 806-378-3030

I have a trash/solid waste complaint-- who do I call?

  • Solid waste/trash pick up - Public Works Department: 806-378-6813

I've noticed a property wasting water. Who do I call?

  • The Director of Utilities office: 806-378-6028

Who do I contact for a water/sewer tap?

  • The Director of Utilities office: 806-378-6028.

Do I need a plumbing permit to apply for a water/sewer tap?

  • Yes, you do need a plumbing permit to apply for a water/sewer tap. You can apply for a plumbing permit at the Building Safety department. They are located on the first floor of the Simms Municipal Building, and their phone number is 806-378-6275.

How much does it cost to get a water/sewer tap?

  • Here you can find the fees for water/sewer taps, along with the fees for enlargements and abandonments.

My property doesn't have an address yet. Can I get a water/sewer tap?

  • Not yet. You must first have an address before any taps are made on your property. You can apply for an address with the Building Safety department. They are located on the first floor of the Simms Municipal Building, and their phone number is 806-378-6275.

I'm wanting water/sewer outside of city limits. Can I get a main extension and/or taps?

  • Possibly. Any water/sewer taps made outside of city limits must be approved directly by the Director of Utilities - Russell Grubbs: 806-378-5270.