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Utility Billing software has changed to a new user software. As of February 18, 2019, all customers currently using Bill Trust will need to re-enroll for electronic payment services in the new utility bill payment software which will require your new account number. New account numbers will be in your billing statement or can be obtained from the Utility Billing department.

For additional information about the upcoming changes please visit us at billing.amarillo.gov or by phone at 806-378-3030.

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How Do I File A Complaint About A Swimming Pool, Spa, or PIWF

  • Summary Information on how to file a complaint about a Public swimming pool, spa or PIWF

If you have a concern about a swimming pool, spa, or PIWF; contact our office by phone, email or fax. Please be prepared to give the address, date of incident, and general comments about your concern. 

Personal contact information is not mandatory, but the contact information is very useful in the case that the nuisance cannot be located by an inspector.

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