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The City's transition to new utility billing software has caused delays in delivery of utility bills to customers.

Utility Billing WILL NOT be assessing any penalties or late fees, nor will any payments be reflected as late, during this transition period.

For more information, please visit us at billing.amarillo.gov or by phone at 806-378-3030.

Amarillo News

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Delayed Utility Bills

Post Date:03/05/2019 2:00 PM

Due to software changes in City of Amarillo Utility Billing Department, the mail distribution of utility bills for some customers has been delayed.

While this software change is being completed, late fees and/or penalties for utility bill payments for water, solid waste, sewer and drainage WILL NOT be assessed. In addition, services WILL NOT be discontinued for late or non-payment. 

During this transition period, Utility Billing is experiencing an increase in call volumes.

There are several options for customers with questions/concerns regarding their utility bill:

  • Provide the Utility Billing Department their name and address by emailing waterbill@amarillo.gov, and bills can be combined into a single bill next month. 
  • Make a payment by mail or in-person at Amarillo City Hall.
  • Make a phone payment by calling (806) 576-1932.
  • Go to the website billing.amarillo.gov to enroll in online payments and to view helpful information about the billing change.

City of Amarillo apologizes for any inconveniences associated with the completion of the software change.

For more information contact City of Amarillo Communications Manager Dave Henry at (806) 378-5219 or by email at David.Henry@amarillo.gov.

Utility Bill

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