Water Utilities’ mission is to continuously supply exceptional water, sewer, and environmental services to our customers safely and efficiently while supporting the City’s high quality of life now, and in the future.
- CONTACT INFORMATION
-
To apply for Water & Sewer Taps:
806-378-6948 -
24/7 Water & Sewer Emergency Line:
806-378-6824 -
Simms Municipal Building
808 S Buchanan St
Amarillo, TX 79101
Basics of Amarillo Water
Drinking water, also commonly known as potable water, can be sourced from a river, lake, or in many cases from an aquifer or a water well.
- The City of Amarillo’s water supply comes from two sources:
- A system of city wells drawing water from the Ogallala Aquifer
- Canadian River Municipal Water Authority (CRMWA) provides well- water and water from Lake Meredith.
- There are approximately 75,000 water meters in Amarillo for homes and various businesses.
The city tracks daily usage along with setting daily usage goals.
Water utilities contacts & faqs
Water Utilities General Contact Information:
24/7 Water and Sewer Emergency Line
Call 806-378-6824 anytime, any day if you are experiencing a water or sewer emergency.
Need to apply for a sewer or water tap?
To request a water or sewer tap, please call 806-378-6948 to speak with a member of the Water Utilities Department.
Water Utilities Divisions Contact Information
Director of Utilities Office
This department is in charge of the Administration of the Water Utilities Departments, overseeing all Captial projects within the department. If you have any questions regarding the plans for the future of the Water Utilities, please call the main office.
Administration Office Address: Simms Municipal Building
808 S Buchanan St, Amarillo, TX 79101
Office Hours: Monday – Friday, 8 am – 5 pm
Phone: 806-378-6025
Email: douoffice@amarillo.gov
Mailing Address: P.O. Box 1971, Amarillo, TX 79105-197
Water Production
City of Amarillo Water Plant
Plant Phone: 806-378-3019
Plant Fax: 806-342-1563
Office Hours: Monday – Friday, 8 am – 5 pm
Water Production Staff
Sean Beach, Water Production Superintendent — sean.beach@amarillo.gov
Steven Grant, Water Utilities Maintenance Manager — steven.grant@amarillo.gov
Water Distribution / Wastewater Collection
800 SE 24th Ave, Amarillo, TX 79103
Phone: 806-378-6824
Fax: 806-378-6838
Office Hours: Monday – Friday, 8 am – 5 pm
After Hours Water and Sewer Emergency Line: 806-378-6824
Water Distribution / Wastewater Collection Staff
Bruce Walterscheid, Water and Sewer Superintendent — bruce.walterscheid@amarillo.gov
Fidencio Pena, Assistant Wastewater Collection Superintendent — fidencio.pena@amarillo.gov
Erik Ammons, Assistant Water Distribution Superintendent — erik.ammons@amarillo.gov
Wastewater Treatment
Hollywood Wastewater Treatment Plant
3700 SE Loop 335
Amarillo, TX 79118
Phone: 806-622-0722
Fax: 806-622-2435
Office Hours: Monday – Friday, 8 am – 5 pm
Water Treatment/Hollywood Plant Staff
Jacob Smith, Water Reclamation Facility Manager — jacob.smith@amarillo.gov
Daniel Luna, Treatment Plant Maintenance Foreperson — daniel.luna@amarillo.gov
James Strack, Operations Control Supervisor — james.strack@amarillo.com
River Road Wastewater Treatment Plant
12600 Reclamation Plant Road,
Amarillo, TX 79107
Phone: 806-381-7905
Fax: 806-381-7939
Office Hours: Monday – Friday, 8 am – 5 pm
Water Treatment/River Road Plant Staff
Jorge Vasquez, Water Reclamation Facility Manager — jorge.vasquez@amarillo.gov
Tommy Langham, Treatment Plant Maintenance Foreperson — tommy.langham@amarillo.gov
Mike Givens, Operations Control Supervisor — michael.givens@amarillo.gov
Environmental Lab
Amarillo Environmental Lab
4001 S Osage St
Amarillo, TX 79118
Phone: 806-342-1528
Fax: 806-342-1529
Office Hours: Monday – Friday, 8 am – 5 pm
Environmental Lab Staff
Shannon Tollison, Assistant Director of Utilities — shannon.tollison@amarillo.gov
Kat Daniels, Administrative Supervisor — katherine.wright@amarillo.gov
Water Utilities FAQs
Who do I contact to set up water service or billing questions?
The Utility Billing Department handles setting up new service, transferring services, ending services, and all billing questions.
Utility Billing Contact Information
- Phone: 806-378-3030
- Email: waterbill@amarillo.gov
- Chat: Click here to chat with an Agent
- In Person: 601 S. Buchanan
How do I report a main break or other water emergency??
Looking to request a water or sewer tap?
How is the quality of drinking water ensured by Amarillo Water Utilities?
My sewer backed up into my house, what can I do?
Please contact the Water Distribution main line at 806-378-6824 as soon as possible so they can assist you and provide guidance on how to resolve the issue.
Who do I call if my water is brown?
What services does Amarillo Water Utilities provide?
Amarillo Water Utilities offers a range of essential services, including water production, water distribution, wastewater collection, water reclamation, and environmental laboratory services. The department is structured to ensure the safe and efficient delivery of high-quality water, sewer, and environmental services.