Guest Paratransit User

The ADA requires ACT to offer ACT-Connect™; service to all visitors who present one of the following documents to prove eligibility:

• Documentation from another transit agency of eligibility, such as a determination letter or ID card.
• A certification by the individual of non-Amarillo residency and a personal statement that they are unable to use fixed route transit when their disability is evident, such as in a wheelchair or use of other mobility device or prosthesis).
• A certification by the individual of non-Amarillo residency and if the disability is not evident (i.e. cardiac or developmental disability), a statement from a medical professional or service agency of a disability.

The law further requires service to a visitor be available for any combination of 21 days during any 365-day period beginning with the visitor’s first use of the service during such 365-day period. Amarillo residents who are eligible for ACT-Connect™; may take advantage of this when traveling to a location that offers fixed route bus service.

Reservations are accepted the day before travel and up to 7 days in advance. Reservation hours are Monday through Saturday 8:00 am to 4:00 pm central time.