About Emma

About Our Digital Assistant, Emma

We’re excited to introduce our new digital assistant, Emma. Emma is a cutting-edge technology designed to help answer your questions and provide information about the City of Amarillo’s services. Here’s what you need to know:

• New Technology: This digital assistant is part of a beta program, meaning it’s still in the early stages of development. While it represents an innovative step forward, its accuracy and functionality will improve over time with your helpful feedback.
• Functionality: The assistant is trained on the content available on the City of Amarillo’s website and focuses on topics relevant to city services. It may not have all the answers and cannot provide guidance on topics outside its scope.
• Continuous Improvement: We are committed to refining this tool. Mistakes may occasionally occur, but your interactions and feedback are vital in helping us enhance its accuracy and usability.

How Emma, Our Digital Assistant, Works

Emma, our digital assistant, is powered by an advanced language model, a type of artificial intelligence (AI) that processes and generates natural language responses. Here’s how Emma works and what to expect:

• Multiple Ways to Communicate: Emma can interact through both text and speech, offering flexibility to suit your needs.
• Language Translation: Emma understands inputs in multiple languages, with current support for English and Spanish. We’re actively working to expand her capabilities to include additional languages in the future.
• Focus on City Information: Emma is programmed to only provide answers based on content available on the City of Amarillo’s website and related resources. She does not access external information and has predefined limitations for certain topics.
• Understanding and Generating Responses: Emma analyzes your input (your question) and generates a response by predicting the most likely words based on her training. While Emma often provides accurate and helpful answers, her responses may occasionally be incomplete or inaccurate due to the limitations of her training.
• Limitations: Emma does not “think” or “understand” in the way humans do. Her responses are limited by the quality and scope of her training data, which can sometimes lead to unpredictable results. Emma currently does not preserve conversational context between questions, so please ask each question independently.
• Continuous Improvement: While Emma doesn’t learn in real time, your interactions help us identify areas for improvement. We review questions and answers to refine Emma’s training, ensuring that she becomes more accurate and useful over time.

Our Partners:

• Dell Technologies: assists the City’s engagement efforts and connects us with relevant collaborators to enhance Emma’s capabilities.
• Pryon: The analytical core, ensuring Emma delivers accurate and relevant answers using Amarillo city resources.
• UneeQ: The creative team behind Emma’s digital avatar, bringing her to life for an engaging user experience.

Emma represents an exciting step forward in how we serve you. Your patience and feedback are essential as we continue to improve her functionality and make accessing city information easier and more efficient.

Disclaimer for Digital Assistant Interactions

We value your privacy and strive to make your interaction with our digital assistant helpful and secure.

• Content Scope: The assistant’s responses are generated based on the City of Amarillo’s website and related training materials. It may not always provide accurate or complete answers.
• Topic Limitations: Some topics are outside the assistant’s scope, and it will not provide responses in these areas. For further assistance, please contact the relevant city department.
• Privacy Assured: We do not store any personal information from your interactions with the assistant. We only know what questions are asked, and the response that was provided.
• Feedback and Monitoring: To enhance the service, we monitor questions and answers, focusing on improving functionality and ensuring accuracy.