Utility Billing

Attention customers: please be aware that the online and pay by phone systems have changed. This change does not affect Ebill users.

Upgrades to Online Payment System

The City of Amarillo Utility Billing Department’s online and phone payment services have now been upgraded. If you are a current user of our one-time payment system or are enrolled within the online payment system, please note the following changes:

Please be advised that our phone payment number has changed to 1-844-722-6250. You will still be required to provide you utility account number and billing zip code to proceed with payment. Payment methods will include bank account (checking and savings account) as well as debit/credit card (Visa and Mastercard only). You will still need to provide your confirmation number upon payment to the Utility Billing office (378-3030) if your payment is within 2-3 business days of your due date.

If you have saved links to your favorites, please refer to the City of Amarillo website for updates to our Utility Bill Online Payment Enrollment and our Utility Bill One Time Online Payment links. Any payment that has been scheduled within the old system up to August 15th, will process without issue. If a payment is scheduled past this date, please contact us at 378-3030 to cancel your payment and to receive information on how to enroll within the upgraded system.

Please note that these changes do not affect any current user within our E-Bill services or any customer that has an automatic bank draft.

The City of Amarillo’s Utility Billing Department is responsible for establishing and maintaining customer utility accounts. The department bills approximately 67,000 active accounts each month for water, sewer and solid waste collection service provided by the city. The Department’s goal is to provide our customers with a high standard of courteous and effective service responsive to the individual customer’s needs.

If you’ve ever wondered why it looks like your water meter has not been read, it could be because it is never actually touched by human hands. This video featuring the City of Amarillo’s Meter Reader Supervisor, Tim Cessnum, demonstrates not only how quickly water meters can be read, but how the City’s meter readers use a special tool to speed along the process. Watch the video HERE.

Checking your water meter regularly can help you monitor your family’s water use, calculate your monthly water bill and help check for leaks in your home. Reading your own water meter is easier than you might think. Gwen Gonzalez, who works for the City of Amarillo, shows us what to look for when we open the lid to our water meter. Watch the video HERE.