Online Water Bill Pay Currently Unavailable

Posted on Mar 06, 2017

Amarillo, TX – The City of Amarillo’s Utility Billing department has recently learned of a third-party vendor technical issue preventing water bills from being paid online. The vendor is treating this issue as a high priority and predicts to have online bill pay available to Amarillo water customers by the end of the week. Water bills may still be processed in person at City Hall, 509 S.E. 7th Ave., by phone at 1-888-424-9203, and by mail at P.O. Box 100, Amarillo, TX 79105.

If you have any questions or comments, please don’t hesitate to e-mail [email protected] or call (806) 378-3030. In your communication, please include the account holder’s name, service address, account number and a daytime phone number. For tips on water conservation, visit and for more information related to the City’s Utility Billing department, visit

The City of Amarillo apologizes for any inconvenience and thanks everyone for continued patience while the vendor works to address these issues.

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